This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager.
Amina Academy’s Certificate IV in Frontline Management Program, works together with operational managers and team members over a period of approximately eight months, following a clearly defined set of systems to make a business or area of operation, more easily manageable and in turn more profitable.
It is designed for frontline managers who are required to provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.
Job rolesIndividuals with this qualification are able to perform roles such as:
- Leading Hand
- Team Leader
Possible job titles include
- Accounts Clerk
- Customer Service Advisor
- Import/Export Clerk
- Office Administrator
- Student Services Officer.
Entry RequirementsThere are no entry requirements for this qualification.
Australian Apprenticeships Incentive Program: Employer IncentivesThe Australian Apprenticeships Incentives Program provides a number of incentives to assist employers who take on an Australian Apprentice. Eligibility for incentives under the Australian Apprenticeships Incentives Program may be affected by the duration of the employment relationship you have with your current employee.
Definition of an Existing Worker:
- Employed three months or more full-time equivalent or 12 months part-time or casual
Existing worker: full-time $3,000 on completion Existing worker: part-time $1,500 on completion New worker: full-time $1,500 commencement payment paid at 6 months$2,500 paid on completion New worker: part-time $1,500 paid on completion School-based apprenticeship $1,500 commencement payment paid at 6 months$2,500 paid on completion$750 school-based incentive$750 retention incentive
Employer Fee StructureCost per trainee: $3,000 (able to be negotiated depending on trainee numbers)
Course UnitsTo be awarded with the BSB40812 Certificate IV in Frontline Management the following units must be completed:
BSBMGT402A – Implement operational plan
This unit describes the performance outcomes, skills and knowledge required to implement the operational plan by monitoring and adjusting operational performance, producing short term plans for the department/section, planning and acquiring resources and providing reports on performance as required.
BSBWOR404B – Develop work priorities
This unit describes the performance outcomes, skills and knowledge required to plan one’s own work schedules, to monitor and to obtain feedback on work performance and development. It also addresses the requirement to take responsibility for one’s own career planning and professional development.
BSBMGT401A – Show leadership in the workplace
This unit describes the performance outcomes, skills and knowledge required to work with teams and individuals, their standard of conduct and the initiative they take in influencing others. At this level, work will normally be carried out within routine and non-routine methods and procedures which require the exercise of some discretion and judgement.
BSBWOR402A – Promote team effectiveness
This unit describes the performance outcomes, skills and knowledge required to promote teamwork. It involves developing team plans to meet expected outcomes, leading the work team, and proactively working with the management of the organisation.
BSBCUS401B – Coordinate implementation of customer service strategies
This unit describes the performance outcomes, skills and knowledge required to advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback. Operators may have responsibility to provide guidance or to delegate aspects of these tasks to others.
BSBWOR401A – Establish effective workplace relationships
This unit describes the performance outcomes, skills and knowledge required to collect, analyse and communicate information and to use that information to develop and maintain effective working relationships and networks, with particular regard to communication and representation.
BSBCUS402B – Address customer needs
This unit describes the performance outcomes, skills and knowledge required to manage the ongoing relationship with a customer, which includes assisting the customer to articulate their needs, meeting customer needs and managing networks to ensure customer needs are addressed. The customer relationship would typically involve direct interaction a number of times over an extended period.
This unit is appropriate to workers who are expected to have detailed product knowledge in order to recommend customised solutions. They would be expected to apply organisational procedures and be aware of, and apply as appropriate, broader factors involving ethics, industry practice and relevant government policies and regulations.
BSBINN301A – Promote innovation in a team environment
This unit describes the performance outcomes, skills and knowledge required to be an effective and pro active member of an innovative team.
BSBWHS401A – Implement and monitor WHS policies, procedures and programs to meet legislative requirements
This unit describes the performance outcomes, skills and knowledge required to implement and monitor the organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements.
BSBMGT403A – Implement continuous improvement
This unit describes the performance outcomes, skills and knowledge required to implement the organisation’s continuous improvement systems and processes. Particular emphasis is on using systems and strategies to actively encourage the team to participate in the process, monitoring and reviewing performance, and identifying opportunities for further improvements.
How is the course delivered?For team members/staff the training can be held at your work place (we come to you) with a combination of workplace projects to actually benefit your work place whilst your staff train.” Staff can also access their resources online via our online resource facility.
There is also an option for staff to complete all of their training “online” which is fully supported with one to scheduled sessions, with our experienced industry trainers. Workplace projects still need to be completed with the online option.
For Individuals wishing to gain a Nationally Recognised Qualification to gain or further their career with provide you with an online training option which is fully supported with one to one scheduled sessions with our experienced industry trainers.
A practical component of training is also necessary with online training.