This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context. Work could be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets. Individuals may work with some autonomy or in a team but usually under close supervision.
Job rolesIndividuals with this qualification are able to perform roles, such as:
- providing product and service advice in a retail store
- selling products and services in variety of retail settings
- operating a checkout area
- preparing and selling fast food items
- store, rotate and replenish food stock
- checking stock and replenishing retail shelves
- organising and maintaining work areas and displays.
Possible job titles include
- sales assistant
- customer service representative
- crew member
- checkout operator.
Entry requirementsThere are no prerequisites for entry to this qualification.
Funded under the User Choice Program
Full Price – Priority Population Groups & SATs:
Queensland Government Contribution – All Other Students:
Number of funded units of competency:
- Existing Workers are not funded under the User Choice program for Priority 2 and Priority 3 qualifications
- Full Price is only applicable to school-based apprentices and trainees (SATs), and priority population groups
- Queensland Government Contribution is applicable to all other students
- Each apprentice/trainee will only be funded once under User Choice unless the second qualification is higher priority as listed on National Skills Needs List
Australian Apprenticeships Incentive Program: Employer IncentivesThe Australian Apprenticeships Incentives Program provides a number of incentives to assist employers who take on an Australian Apprentice. Eligibility for incentives under the Australian Apprenticeships Incentives Program may be affected by the duration of the employment relationship you have with your current employee.
Definition of an Existing Worker:
- Employed three months or more full-time equivalent or 12 months part-time or casual
Existing worker: full-time $3,000 on completion Existing worker: part-time $1,500 on completion New worker: full-time $1,500 commencement payment paid at 6 months$2,500 paid on completion New worker: part-time $1,500 paid on completion School-based apprenticeship $1,500 commencement payment paid at 6 months$2,500 paid on completion$750 school-based incentive$750 retention incentive
Employer Fee Structure: Student Contribution Fees
- School-based Apprentices or Trainees are exempt from paying Student Contribution Fees
- Part-time or full-time trainees are charged under the User Choice Program in 2012 as $1.55 per nominal hour for each Unit of Competency/Module delivered. Student Contribution Fees are adjusted annually.
- The total of the Student Contribution Fee will depend on the units selected in the Training Plan. An indicative fee based on previous Training Plans is approximately $550 per trainee.
Course UnitsThe following units will be completed:
Session One SITXOHS001B Follow health, safety and security procedures This unit describes the performance outcomes, skills and knowledge required to follow predetermined health, safety and security procedures. It requires the ability to incorporate safe work practices into all workplace activities and to participate in the organisation’s OHS management practices. SIRXRSK001A Minimise theft This unit describes the performance outcomes, skills and knowledge required to minimise theft in a retail environment. It involves applying routine store security, taking appropriate action to minimise theft and maintaining security of cash, registers or terminals and keys. Session Two SIRXOHS001A Apply safe working practices This unit encompasses the National Occupational Health and Safety Commission (NOHSC) guidelines for occupational health and safety. It describes the performance outcomes, skills and knowledge required to maintain a safe work environment for staff, customers and others. It involves observing basic safety and emergency procedures. SIRXCLM001A Organise and maintain work areas This unit describes the performance outcomes, skills and knowledge required to maintain and organise work areas in a retail environment. It involves applying personal hygiene practices and the organised use of equipment and chemicals to keep the workplace tidy, clean and safe. Session Three SIRXCOM001A Communicate in the workplace This unit describes the performance outcomes, skills and knowledge required for effective communication with customers and other staff in the workplace. It involves establishing contact with customers, processing information, working in a team, maintaining personal presentation, following routine instructions, and reading and interpreting retail documents. SITXCOM001A Work with colleagues and customers This unit describes the performance outcomes, interpersonal, communication and customer service skills and knowledge required to work in the service industries. This is a core unit underpinning all other units involving interaction with colleagues and customers.Key required skills and knowledge for this role include meeting personal presentation standards, establishing rapport with customers, determining and addressing customer needs and expectations, dealing with complaints, working in teams and using appropriate communication techniques and mediums. SIRXCCS002A Interact with customers This unit describes the performance outcomes, skills and knowledge required to deliver service to customers. It entails being able to communicate effectively with customers, respond to their complaints, receive and process sales orders and identify special customer requirements. Session Four SIRXCCS001A Apply point-of-sale handling procedures This unit describes the performance outcomes, skills and knowledge required to operate point-of-sale equipment, apply store policy and procedures to a range of transactions, interact with customers, and package or wrap an item for transportation. SIRXICT001A Operate retail technology This unit describes the performance outcomes, skills and knowledge required to operate a variety of retail equipment. It involves identifying the correct equipment required for a given task, maintaining retail equipment, applying keyboard skills and operating data entry equipment. SIRXIND001A Work effectively in a retail environment This unit describes the performance outcomes, skills and knowledge required to work effectively in a retail environment. It involves acting responsibly and in a non-discriminatory manner, developing retail industry knowledge, including industrial award or agreement relevant to the job role, maintaining personal hygiene and presentation, and prioritising tasks. Session Five SIRXMER001A Merchandise Products This unit describes the performance outcomes, skills and knowledge required to merchandise products within a retail store. It involves the arrangement and presentation of merchandise, setting up and maintaining displays and labelling and pricing stock. SIRXINV001A Perform stock control procedures This unit describes the performance outcomes, skills and knowledge required to handle stock in a retail environment. It involves receiving and processing incoming goods, rotating stock and dispatching goods. Session Six SIRXSLS001A Sell products and services This unit describes the performance outcomes, skills and knowledge required to sell products and services in a retail environment. It involves the use of sales techniques and encompasses the key selling skills from approaching the customer to closing the sale. It requires a basic level of product knowledge. SIRXSLS002A Advise on products and services It describes the performance outcomes, skills and knowledge required to apply a depth of specialist or general product knowledge and a need for experience and skill in offering advice to customers.
How is the course delivered?For team members/staff the training can be held at your work place (we come to you) with a combination of workplace projects to actually benefit your work place whilst your staff train.” Staff can also access their resources online via our online resource facility.
There is also an option for staff to complete all of their training “online” which is fully supported with one to scheduled sessions, with our experienced industry trainers. Workplace projects still need to be completed with the online option.
For Individuals wishing to gain a Nationally Recognised Qualification to gain or further their career with provide you with an online training option which is fully supported with one to one scheduled sessions with our experienced industry trainers.
A practical component of training is also necessary with online training.